MNA2345 Principles of Supervision and Management
Course Preview Page
Course Name: Principles of Supervision & Management
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Term/Session: Fall 2014, Session 2
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Course Number: MNA2345
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Reference Number: 497687
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Faculty Introduction
My name is Dina V. Durand. I have been a professor at Broward College since January 2010. I have a Honours B.A. from Walsh College in Troy, Michigan and a Honours MBA from University of Michigan in Ann Arbor. My academic specialties are: Operations Management, Customer Experience, Management, Leadership, Supervision, Call Center Management, Project Management, Information Technology Application Development, and Continuous Improvement.
Prior to coming to BC, I worked in banking, public utility (gas & electric) and home warranty industries for 20 years. Throughout my career, I have had some fascinating experiences and worked with great teams and leaders. I am still very active in a business community.
I am originally from Russia, lived in Michigan for 11 years. I moved to Florida eight years ago.
I genuinely enjoy teaching here at BC. I find the students very personable and eager. I typically teach the following courses:
- Operations Management
- Strategic Management
- Principles of Supervision
- Capstone
- Business Ethics
- Introduction to Business
- Introduction to Management
Enjoy the course! I'm sure you'll find it challenging and rewarding.
Faculty Contact Information
Instructor Name:
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Dina V. Durand
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Office Phone:
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954-201-2680
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Campus Phone:
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954-201-7900
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Fax:
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954-201-7937
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Email:
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ddurand@broward.edu
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Course Description
This course provides an overview of fundamentals of supervision and the management of people. It emphasizes the role of supervision in business organizations, by focusing on supervisory processes; examining functions of planning, organizing, staffing, directing, controlling and their relationships to daily responsibilities of the supervisor.
This is a 3-credit hour ONLINE course. Students are responsible for regularly reviewing the Course Schedule and completing all required assignments.
General Course Outcomes
Upon successful completion of this course, students will have accomplished the following:
- Describe and explain basic management processes and identify the skills required by a supervisor.
- Describe the different leadership styles and identify the traits necessary for successful leadership in a supervisory capacity.
- Understand the importance of communication within an organizational environment and identify a number of different communication methods.
- Describe the importance of high ethical standards to the performance of a supervisor.
- Differentiate between goals and objectives and understand how, through problem-solving and decision-making, a supervisor enables employees to achieve both in the workplace.
- Understand how organization, authority and teamwork are used by organizations to achieve their overall goals.
- Describe how supervisors recruit and select, train, motivate, and appraise employees. In addition, students will understand how supervisors deal with problem employees.
- Understand the importance of diversity to a company’s performance and how to channel that diversity to create a competitive advantage.
- Understand the need for supervisors to resolve conflict and deal with change in an ever-evolving society.
- Learn best practices to manage time and stress.
- Understand how supervisors operate within the confines of laws and a union environment (if it exists in an organization).
Course Prerequisites
This class has no pre or co-requisites.
To maximize your chances for success in this course, make sure that you meet the following course prerequisites:
- Computer Knowledge and Skills:
- Students in this course should be familiar with the following computer skills.
- File Management - You should be familiar with finding and saving files on your computer.
- The Internet - You should be familiar with connecting to the Internet through an Internet Service Provider or Network Connection.
- Web Browser Software - You should be familiar with using web browser software to navigate the Internet and locate information.
- Email - You should be familiar with sending and receiving email messages.
- Discussions - You should be familiar with posting and reading discussion messages in a threaded format.
- Attachments - You should be familiar with sending email messages with attached files.
- Word Processing - You should be familiar with creating, editing, saving, and printing documents using Microsoft Word.
- Students in this course should be familiar with the following computer skills.
- Other Requirements
- You'll need a BC email address to access the online portion of this course.
- Obtain a County Library Card or University/College Library Card. You will need either a County Library Card which you may obtain at either North Campus or South Campus Library or a University/College Library Card from the Central Campus Library. These cards will allow you to use select library databases. (optional)
- Log into Course
- Click here to log into the online portion of this course. The direct link for login is https://bconline.broward.edu.
Course Attendance and Participation Policy
| During the first two weeks of class, you must complete the online orientation, participate in the first discussion, etc. or you will be reported as a no-show and be administratively withdrawn from the course. Simply logging into the course will not satisfy your attendance during this time. As with online courses, students who are reported for non-attendance in a course and are withdrawn are still responsible for paying for the course. If you do not complete the requirements of the first two weeks of class, you should drop the course by the official drop/add deadline or expect to pay for the course. It is very important for you to actively participate in this online class. If you stop participating in class discussions, do not submit assignments, or fail to take quizzes or tests prior to the withdrawal date, you will be administratively withdrawn from class and receive a W or, if it is your third attempt, an F. If you stop participating after the withdrawal date, you will receive an F, which will then be computed as an F in your GPA. To avoid this situation, you should remain an active learner in this class and always communicate extenuating circumstances to me. Ongoing communication with the instructor is critical to your course success. Completion of tests, assignments, and other class activities are used as indicators of your participation in order to satisfy this reporting requirement. |
General Policies and Technical Requirements
You are responsible for being familiar with all BConline policies and procedures related to your activity in this course.
Broward College Policies
- Review the Broward College Policies on topics including disability services, academic honesty, privacy, and critical event procedures.
BConline Policies
- Review the General Course Policies page for topics including rules for netiquette, definition of participation, and other information.
Technical Requirements
- Students taking an online course are expected to be moderately proficient in using a computer. Please go to the Technical Requirements page for a complete list of computer skills and technical requirements.
Communication and Faculty Response Policy
Communication
- Use the course email tool only for private, personal, one-to-one communication with a specific individual, or groups of individuals. Do not send course related emails to the instructor's BC email address.
- In the event that the course communication tools are unavailable for more than 24 hours, the instructor will communicate with students (if necessary) via their BC email address. Access your BC email account at http://www.outlook.com
Faculty Response
- Course emails and discussion posts will be answered within 48 hours. Emails and submissions sent on Saturday or Sunday, or holidays may not be answered until the next school day. It is recommended that you post course-related questions in the discussion area. Other students may have the same questions as you or may even be able to answer your questions. If you need info related to a test or assignment, plan ahead and submit your questions well ahead of the due date. Additionally, you can contact your instructor during their online office hours or schedule an online meeting. Your instructor is not online 24 hours per day, so please allow time for responses.
Required Course Materials
This is online course. See the Course Schedule for a detailed description of all activities. Students are responsible for regularly reviewing the Course Schedule and completing all graded assignments.
Course Schedule and Assignments
- Textbook:
Supervision: Concepts and Practices of Management (12th Edition) by Edwin C. Leonard (You will need this edition)
- 24 hour access to a computer with all plug-ins and software necessary to view course components and complete assignments
This is online course. See the Course Schedule for a detailed description of all activities. Students are responsible for regularly reviewing the Course Schedule and completing all graded assignments.
Course Schedule and Assignments
ORIENTATION
- All students must complete all orientation work by the due date in order to remain in the class.
- Failure to complete the orientation work by the deadline may result in removal from the class.
- Orientation work includes an orienation discussion, assignment, and assessment.
- Please refer to the course schedule for specific due dates.
ON-LINE DISCUSSIONS
- Discussions will be found in the discussions area.
- Discussion area is the public area of communication.
- Post a discussion and the entire class will read it. In this course, we will use discussions as our "online classroom."
- The following are the MINIMUM requirements for discussions: Post one original posting for each discussion. In addition, reply to at least one other person. Please make sure that you answer all of each discussion questions stated in instructions.
- Do not use attachments for your discussion posting or replies.
- A statement such as "I do not have any thoughts about this situation" or paraphrasing the questions back is not participating.
- Discussions posted towards the end of the time period may result in a lower the score. Your colleagues will not have had time to read your thoughts.
- How carefully you state your thoughts will be a consideration.
- Discussion topics are due on specific dates and times. Discussion dates are in the course calendar.
- Postings that meet mixed levels of criteria will receive a score within the point range.
- Discussions that are plagiarized from another source will not be given any credit.
- Students will be assessed utilizing the online discussion rubric.
ON-LINE ASSIGNMENTS
- Answering the case questions involves identifying relevant facts from the case, applying the book concepts to the case, and answering each question completely.
- To avoid unforeseen technical complications that can occur, even when you think everything is working well, it is strongly recommended that you complete and submit your assignments well ahead of schedule. D2L or computer issues will NOT mitigate late assignments.
- You will be graded on how well you relate the information from your textbook, Internet resources, and relevant experience.The internet should not be your only source of information.
- Individual case studies are to be submitted in the assignment drop box as a MS Word document ONLY. Any other submission method will receive ZERO points.
- All assignments have a due date and due time. For dates and times of your assignments refer to your Course Calendar or Course Schedule.
- No late assignments will be accepted.
EXAMS (Required)
- There will be 3 exams.
- Makeup exams will be given under rare circumstances and at the discretion of the professor.
EXTRA CREDIT QUIZ (Optional)
- There will be 3.
- It is highly recommended that you take them per due date and time.
- Makeup quiz will be given under rare circumstances and at the discretion of the professor.
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How to Access the Course
Normally, the login date will be the first day of the session in which the course is scheduled. Only students who have registered and paid for the course will be permitted to login. There may be a delay of up to 20 minutes from when you register and pay before BConline login is activated.
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